Managing a brand has always been a slightly odd concept, given that consumers are the real arbiters of brand meaning, and it’s become increasingly outmoded in today’s two-way world. That’s why a new report is going to recommend changing the name “brand manager” to “brand advocate,” and fundamentally changing marketer organizations in response to the onset of the digital age.
The report, due out next week from Forrester, finally puts the onus on marketers to change their structures — a welcome conclusion for media owners and agencies who keep hearing how they should change, but often complain that their clients have done little to shift their organizations to cope with an increasingly complex world of media fragmentation and rising retailer and consumer power. The new “brand advocates,” as Forrester suggests renaming the role, will be seemingly more powerful and consumer-centric, much nimbler, and more real-time-oriented than the brand manager of today — and they will be a lot more opportunistic in creating media partnerships, and a lot less loyal to their agencies.
| — |
Why It’s Time to Do Away With the Brand Manager - Advertising Age - CMO Strategy Totally agree with this post. Brand managers need to shift their current roles. Brand managers ultimately need to become community managers; helping and enabling the community themselves to actually become owners of the brand’s direction. |